Make Call Outcome required

HubSpot Ideas
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2

One of the call outcomes says ‘No Value’ Other Call Outcomes are:

  • Connected
  • Busy
  • Connected
  • Left live message
  • Left voicemail
  • No answer
  • Wrong number

The “No Value” outcome is because the caller forgot to put a value. My recommendation is two fold:

  1. Make call outcome semi-mandatory so you cannot leave the page without a pop-up advising/reminding that you have not given an outcome to the call. “Are you sure you want to leave this page?”
  2. Allow the customization for a report that allows you to see WHO all the “No Value” calls were to so they can be:
  • updated
  • training opportunity for the caller to be taught what they should be doing