At the moment, Sales Agents have the option of completing the Call Result field, but it is not compulsory to complete this field before Saving the Call Result.
At our company, we would like to have the option of making this compulsory: for the user not be able to save the Call Result until the call result has been filled in. It is essential for us to have this information filled in, but unfortunately this isn’t being done by all users at the moment.
Thanks!
Bryony