# Make all ticket properties editable

**URL:** <https://community.hubspot.com/t/make-all-ticket-properties-editable/118109>\
**Category:** HubSpot Ideas\
**Tags:** help-desk\
**Created:** [October 10, 2024, 2:43pm UTC](https://community.hubspot.com/t/make-all-ticket-properties-editable/118109 "2024-10-10T14:43:58Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![HelBle](https://avatars.discourse-cdn.com/v4/letter/h/e99b99/32.png) [@HelBle](https://community.hubspot.com/u/HelBle)\
**Post date:** [October 10, 2024, 2:43pm UTC](https://community.hubspot.com/t/make-all-ticket-properties-editable/118109/1 "2024-10-10T14:43:58Z")

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I’d love to be able to add ticket categories to the red box within the conversation in Help Desk. I’d also like to select this is as a required field so the ticket cannot be closed until a selection/category is made. Currently, we cannot add “category” to box that includes ticket owner

 ![Screenshot 2024-10-10 at 8.26.55 AM.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/0/0eebd54d029680839db2a31ffb4419aaf708e415.png)