# Make a call HubSpot Academy Exercise on free plan-cannot complete

**URL:** <https://community.hubspot.com/t/make-a-call-hubspot-academy-exercise-on-free-plan-cannot-complete/164602>\
**Category:** HubSpot Academy Support\
**Tags:** hubspot-academy\
**Created:** [November 11, 2026, 3:37am UTC](https://community.hubspot.com/t/make-a-call-hubspot-academy-exercise-on-free-plan-cannot-complete/164602 "2026-11-11T03:37:21Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![irwan](https://avatars.discourse-cdn.com/v4/letter/i/46a35a/32.png) [@irwan](https://community.hubspot.com/u/irwan)\
**Post date:** [November 11, 2026, 3:37am UTC](https://community.hubspot.com/t/make-a-call-hubspot-academy-exercise-on-free-plan-cannot-complete/164602/1 "2026-11-11T03:37:21Z")

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i am talking sales hub software certification on free account.

i cannot complete “make a call in HubSpot” practical exercise because HubSpot calling requires starter paid starter US$7/mo/seat. on upgrade page there is only “buy now”. no free trial available.

please waive / unlock this exercise for my account so i can complete the certification. thank you

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [November 11, 2026, 4:58am UTC](https://community.hubspot.com/t/make-a-call-hubspot-academy-exercise-on-free-plan-cannot-complete/164602/2 "2026-11-11T04:58:13Z")

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Hi @irwan,

As far as I know, HubSpot will not waive any fees, neither will it simply unlock calling for an exercise. Some exercises simply require a paid subscription. You’re still able to complete the learning content but would not be eligible for the certificate.

There are other ways to request a trial, see for example here: [https://www.hubspot.com/products/sales](https://www.hubspot.com/products/sales)

If a Professional trial is too big of a “risk” for you and you really want the certification, the easiest option is to pay the required monthly Starter subscription fee for a single month.

Best regards