# Mailchimp not connecting **URL:** \ **Category:** Marketplace Apps\ **Tags:** third-party-apps\ **Created:** [June 5, 2025, 8:24pm UTC](https://community.hubspot.com/t/mailchimp-not-connecting/134045 "2025-06-05T20:24:14Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![JTakac](https://avatars.discourse-cdn.com/v4/letter/j/a6a055/32.png) [@JTakac](https://community.hubspot.com/u/JTakac)\ **Post date:** [June 5, 2025, 8:24pm UTC](https://community.hubspot.com/t/mailchimp-not-connecting/134045/1 "2025-06-05T20:24:14Z")
Urgent: I am trying to integrate my paid Mailchimp account with my Hubspot account, but it’s not accepting my credentials. It’s saying that mailchimp doesn’t recognize my login credentials - that I don’t have an account with my email address. (I am able to login directly to mailchimp using that email.) Hubspot ID46692035 ---
**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\ **Post date:** [June 6, 2025, 4:07am UTC](https://community.hubspot.com/t/mailchimp-not-connecting/134045/2 "2025-06-06T04:07:04Z")
Hey, @JTakac 👋 You’ll likely need to remove your connection and start over. This is because our community is made of our other members, and they will not have access to your specific account and portal. Are you using Data Sync or the [Marketplace app](https://knowledge.hubspot.com/forms/connect-pop-up-forms-and-non-hubspot-forms-to-mailchimp?_ga=2.133746893.2135253362.1564357013-1727830299.1513017962#connect-your-mailchimp-account-to-hubspot)? Or another method of connection? — Jaycee