# Mailchimp connection broken **URL:** \ **Category:** Lead Capture Tools\ **Created:** [January 2, 2017, 12:49pm UTC](https://community.hubspot.com/t/mailchimp-connection-broken/623 "2017-01-02T12:49:54Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![StefanW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stefanw/32/73373_2.png) [@StefanW](https://community.hubspot.com/u/StefanW)\ **Post date:** [January 2, 2017, 12:49pm UTC](https://community.hubspot.com/t/mailchimp-connection-broken/623/1 "2017-01-02T12:49:54Z")
Hi guys, happy new year. I get an error report on the Mailchimp connection with Marketing free. Email Sync settings prompt me to connect support. Anyone, who can help with it? Thx, Stefan ---
**Author:** ![nicolebrenner](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nicolebrenner/32/64853_2.png) [@nicolebrenner](https://community.hubspot.com/u/nicolebrenner)\ **Post date:** [January 3, 2017, 3:28pm UTC](https://community.hubspot.com/t/mailchimp-connection-broken/623/2 "2017-01-03T15:28:09Z")
Hi @StefanW, thanks for your question. Would it be possible for you to include a screenshot of the error message that you have encountered in the Marketing Free platform? Also, could you provide some more information about what exactly you were doing within the tool when this error appeared? Were you attempting to import contacts? Thanks, look forward to working with you. ---
**Author:** ![StefanW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stefanw/32/73373_2.png) [@StefanW](https://community.hubspot.com/u/StefanW)\ **Post date:** [January 3, 2017, 3:34pm UTC](https://community.hubspot.com/t/mailchimp-connection-broken/623/3 "2017-01-03T15:34:40Z")
Hi Nicole, sure, not much I could read from it. Hope you can help. Stefan ![Capturehbspt.PNG](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/2/6222dcebd7804ef2a8881e48551dd444f2c5695d.png) ---
**Author:** ![nicolebrenner](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nicolebrenner/32/64853_2.png) [@nicolebrenner](https://community.hubspot.com/u/nicolebrenner)\ **Post date:** [January 3, 2017, 4:02pm UTC](https://community.hubspot.com/t/mailchimp-connection-broken/623/4 "2017-01-03T16:02:12Z")
Hi @StefanW, thanks for the updated information. I’ve reached out to my team to get some next steps and you should be able to resolve this by re-connecting your MailChimp (it has been reset to “not configured”) and submitting again on your account. If after reconnecting, you still see an error message, please respond here and we can continue to dig into what may be causing this. ---
**Author:** ![StefanW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stefanw/32/73373_2.png) [@StefanW](https://community.hubspot.com/u/StefanW)\ **Post date:** [January 3, 2017, 4:46pm UTC](https://community.hubspot.com/t/mailchimp-connection-broken/623/5 "2017-01-03T16:46:22Z")
Thx for resetting, seems to work again now. ---
**Author:** ![StefanW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stefanw/32/73373_2.png) [@StefanW](https://community.hubspot.com/u/StefanW)\ **Post date:** [January 3, 2017, 4:56pm UTC](https://community.hubspot.com/t/mailchimp-connection-broken/623/6 "2017-01-03T16:56:24Z")
Sorry, too early. Getting another error message now. ![Capturehbspt2.PNG](https://d2qpr2jzcazej7.cloudfront.net/original/3X/7/1/71d6a3b7451ca41dc2892642d27dfe870fa05382.png) ---
**Author:** ![nicolebrenner](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nicolebrenner/32/64853_2.png) [@nicolebrenner](https://community.hubspot.com/u/nicolebrenner)\ **Post date:** [January 3, 2017, 5:27pm UTC](https://community.hubspot.com/t/mailchimp-connection-broken/623/7 "2017-01-03T17:27:35Z")
Hey @StefanW - I’m going to reach out to the development team for more information about this error. I will update you here with more information! ---
**Author:** ![nicolebrenner](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nicolebrenner/32/64853_2.png) [@nicolebrenner](https://community.hubspot.com/u/nicolebrenner)\ **Post date:** [January 3, 2017, 5:29pm UTC](https://community.hubspot.com/t/mailchimp-connection-broken/623/8 "2017-01-03T17:29:57Z")
@StefanW, hey Stefan, just took a look into your account and I’m seeing that your contacts are successfully syncing to MailChimp now, do you still encounter an error message? ![Screen Shot 2017-01-03 at 12.28.46 PM.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/6/6301b8d65a37d906b121ed3bb5d604c4ec458367.png) ---
**Author:** ![StefanW](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stefanw/32/73373_2.png) [@StefanW](https://community.hubspot.com/u/StefanW)\ **Post date:** [January 3, 2017, 5:32pm UTC](https://community.hubspot.com/t/mailchimp-connection-broken/623/9 "2017-01-03T17:32:40Z")
Hi Nicole, yes, I thing I was able to fix it on our side. I unticked the required checkboxes for Country and Company in Mailchimp and now it sends the contacts straightaway to the right list. Thx again. Have a great evening, Stefan ---
**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\ **Post date:** [May 19, 2017, 2:35pm UTC](https://community.hubspot.com/t/mailchimp-connection-broken/623/10 "2017-05-19T14:35:06Z")
I’m unable top connect with mailchimp and there is no error handling - Hub ID: 3351196