# Mail tracking is not working **URL:** \ **Category:** Gmail Sales Extension\ **Created:** [September 10, 2018, 7:46am UTC](https://community.hubspot.com/t/mail-tracking-is-not-working/10118 "2018-09-10T07:46:28Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Aymi](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/aymi/32/102498_2.png) [@Aymi](https://community.hubspot.com/u/Aymi)\ **Post date:** [September 10, 2018, 7:46am UTC](https://community.hubspot.com/t/mail-tracking-is-not-working/10118/1 "2018-09-10T07:46:28Z")
Hello everyone, Since the last update of chrome it seems that none of my e-mail are opened. I made a few test with my friend and when he opened the mail, nothing change it’s still non-opened, Any ideas ? (Sorry for my bad english!) ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [September 11, 2018, 6:03pm UTC](https://community.hubspot.com/t/mail-tracking-is-not-working/10118/2 "2018-09-11T18:03:12Z")
Hi @Aymi, Are these emails you are sending from Gmail and they are not tracking or logging? Do you have the [gmail extension](https://knowledge.hubspot.com/hubspot-sales-chrome-extension-user-guide/getting-started-with-the-hubspot-sales-chrome-extension)? I would recommend ensuring that the extension is set up and running. Additionally, are the tests showing as opened on the contact record, or are there no indicators that the email was opened (either through a notification or information on the contact record)? The more information, screenshots and examples you can provide, the better the Community can assist! Thank you, Jenny ---
**Author:** ![Aymi](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/aymi/32/102498_2.png) [@Aymi](https://community.hubspot.com/u/Aymi)\ **Post date:** [September 12, 2018, 10:15am UTC](https://community.hubspot.com/t/mail-tracking-is-not-working/10118/3 "2018-09-12T10:15:22Z")
Hello [@jennysowyrda](https://community.hubspot.com/t5/user/viewprofilepage/user-id/3685) Yes I didn’t change anything to my old settings, I use the gmail extension well. I sent the test email and it shows that it is open. But when I send it to contacts or friends, the tracker doesn’t work anymore. And I know they opened it because I got answers. On the other hand I receive notifications of old emails that are open, but all those sent for a week, nothing. I tried to uninstall the extension and put it back in, but nothing has changed. ![Capture d’écran 2018-09-12 à 12.11.21.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/8/88a275b9d516a6f7387c51da84dc71e05b7c68a5.png) ---
**Author:** ![Jenny](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jenny/32/24_2.png) [@Jenny](https://community.hubspot.com/u/Jenny)\ **Post date:** [September 12, 2018, 9:10pm UTC](https://community.hubspot.com/t/mail-tracking-is-not-working/10118/4 "2018-09-12T21:10:09Z")
Hi @Aymi, Thank you for the additional information! Can you please send along (either through here or direct message): 1. A screenshot of the email you are sending with the track and log boxes checked off 2. A link to the contact record 3. The email header for the sent email 4. The email header for the repsonse email [Click here](https://www.lifewire.com/how-to-see-full-email-headers-in-gmail-1171960) for instructions on getting email headers. Thanks, Jenny ---
**Author:** ![Aymi](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/aymi/32/102498_2.png) [@Aymi](https://community.hubspot.com/u/Aymi)\ **Post date:** [September 13, 2018, 7:55am UTC](https://community.hubspot.com/t/mail-tracking-is-not-working/10118/5 "2018-09-13T07:55:58Z")
Hello, It seems to be working now, I’m not sure why. But anyway, thanks for the help. 🙂