Hi
I can send mails from Hubspot, but when I send an mail to myself or I recieve a mail from a customer, it doesn’t appear in the Inbox.
All permissions are given and activated.
Hey @DragorMediehus have you set up your email channel within your HubSpot inbox? There’s a guide on this here:
It’s important to note, connecting your email to HubSpot is not the same as setting your email up as an inbox channel. The email connection is to send and log emails to contact records. The inbox connection uses your email to populate and respond from the HubSpot inbox.
I have already connedted 2 different channels to my inbox - still not working for incoming mails. I am able to send from the Inbox, but not receive any mails.
I’s an accant at Simply.com’ Webmail so I connected through IMAP and added an SPF record to my DNS settings. Still no luck.
What can I do?
Hmmm, I can’t really tell without being able to troubleshoot to be honest! If you have a paid account I’d definitely recomend reaching out to HubSpot support regarding it as they will be able to access your account to troubleshoot further!