# Lost email and certificate

**URL:** <https://community.hubspot.com/t/lost-email-and-certificate/155292>\
**Category:** Getting Started\
**Tags:** email-marketing\
**Created:** [August 5, 2026, 8:08am UTC](https://community.hubspot.com/t/lost-email-and-certificate/155292 "2026-08-05T08:08:51Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ZBM](https://avatars.discourse-cdn.com/v4/letter/z/258eb7/32.png) [@ZBM](https://community.hubspot.com/u/ZBM)\
**Post date:** [August 5, 2026, 8:08am UTC](https://community.hubspot.com/t/lost-email-and-certificate/155292/1 "2026-08-05T08:08:51Z")

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Hi I cannot access the account I originally used to access my course and I also no longer have the laptop from that time. I cannot find my certificate as the login I am using is now different and it obviously is not saved in the profile I am now using under ‘my learning’ How can I find it? Many thanks

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**Author:** ![chighsmith](https://avatars.discourse-cdn.com/v4/letter/c/77aa72/32.png) [@chighsmith](https://community.hubspot.com/u/chighsmith)\
**Post date:** [August 5, 2026, 10:38am UTC](https://community.hubspot.com/t/lost-email-and-certificate/155292/3 "2026-08-05T10:38:11Z")

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Hi @ZBM !

Happy to help track this down.

Just a couple of quick questions: do you have any idea which email address was tied to your original account? And was it more than a year ago that you lost access? Asking because HubSpot certifications do expire after 12 months, so if it’s been a while, it may have lapsed.

Let me know 🙂

Cassie, Community Manager