# Lost all my contacts

**URL:** <https://community.hubspot.com/t/lost-all-my-contacts/87227>\
**Category:** CRM\
**Tags:** free\
**Created:** [August 10, 2023, 5:08pm UTC](https://community.hubspot.com/t/lost-all-my-contacts/87227 "2023-08-10T17:08:28Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![ernceccodortona](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ernceccodortona/32/6904_2.png) [@ernceccodortona](https://community.hubspot.com/u/ernceccodortona)\
**Post date:** [August 10, 2023, 5:08pm UTC](https://community.hubspot.com/t/lost-all-my-contacts/87227/1 "2023-08-10T17:08:28Z")

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Hi, without doing anything I recently lost all my contact (after an hubspot update I guess). Can anybody help?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [August 10, 2023, 5:22pm UTC](https://community.hubspot.com/t/lost-all-my-contacts/87227/2 "2023-08-10T17:22:53Z")

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Hi @ernceccodortona,

I am not aware of HubSpot deleting contacts autonomously, not generally and not during product updates either.

Can you confirm a few things?

- Are you a super admin? If not, could someone have restricted your permissions? (You can easily check by manually creating a contact who you know existed before. When you fill in the email address, HubSpot would not allow two contacts with the same email address and show an error message about that.)
- Are there other users in your portal who might’ve deleted contacts? [Restore&nbsp;deleted&nbsp;records](https://knowledge.hubspot.com/contacts/restore-deleted-contacts-companies-deals-or-tickets)
- Are you still able to access the rest of your portal?

Best regards!