Currently we have associated company + contact as required fields on the create ticket form. This info. is not always known a…

@GMarkham that’s the right direction, yes. You would create a property that checks whether there is at least one associated c…

You can create a workflow for this. If the “Ticket status = Closed” and “Number of associated contacts is unknown”, then mov…

You need to create a calculation property called “Number of associated contact”. [FazleRabbihx_0-1707247979350.png]

Hi @GMarkham , Not out of the box, no. There aren’t any settings for this. Workarounds are possible if you’re on an Enterpri…

What would the workaround look like on enterprise subscription?

Could I make a custom property called “contact name” and make that property required before being able to move the ticket to …

I don’t think the HubSpot enterprise is something that the company would consider at this time…

Hello @FazleRabbihx I attempted to build the workflow as you described… however it only shows an option for “number of associ…

@FazleRabbihx can we create that type of property with our service hub professional account? Also, what object type does that…

Yes, you can create this type of property on the Service Hub Pro account. You need to choose the Ticket object to create this…

Looking to make associated ticket contact required upon closing ticket.

FazleRabbihx February 6, 2024, 7:33pm 9

You need to create a calculation property called “Number of associated contact”.

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