Hi @MReis12,
Thanks for reaching out to the Community!
Let’s consult with some of our experts to find out if they have dealt with a case similar to this in the past.
@Lucila-Andimol , @Gilempert , @LautaroDelPlato , @JuanGomez0818 - Hello everyone, and happy start of the week.
I invite you to join this discussion in case you have handled a similar case before and can provide guidance to @MReis12.
Thanks!
Diana