Login Verification STILL not being received

Smart CRM & Sales Hub Account & Settings
1

Hi,

I recently setup an free account to demo HubSpot and see how the intergration with my website works - with the intent of upgrading to a premium account if I was satisfied with it.

I successfully registered my account, received a verification code by email, entered the code and began to use HubSpot. There was no issue receiving the initial verification code and other emails from HubSpot were arriving in my inbox with no issues.

On day two or 3, when attempting to log in, I was sent a verification code but it never arrived, I have requested a new code several times to no avail.

1. I tried to contact support but as I do not have a premium account, this option is not available to me. I DID receive an email from HubSpot later with a transcript of my chat

2. I have added all the suggested hubspot email addresses to my safe sender list

3. I have added all suggested hubspot IP addresses to my ‘bypass quarantine list’

As non of the above work, and I am unable to contact support or even login to upgrade my account…to then be able to contact support, I am at a loss.

What should my next steps be?

2

Hey @YLocal,

Thanks for reaching out to the Community!

Since you’ve already tried the main steps, here are a couple of other things to try:

  1. Check spam/junk folder: Sometimes verification emails end up there, even if you’ve added the sender to your safe list.
  2. Clear cache and cookies: This can sometimes fix login issues, or try a different browser.

Let me know if this helps!

Thanks!
Diana

3

Unfortunatly none of these have worked. and the issue is still ongoing.

- Checked span

- Checked the quarentine folder in the admin console

- cleared chache

The other things that is very strange is that as I wanted to continue to demo the CRM, I set up an account under a seccond email address I have ❨this one) and I have no issue recieving a login verification code.

4

Hi @BAllan,

Thanks for the details.

I am not seeing anything that would interfere with the emails arriving in your inbox on my end.

I recommend going over the steps provided in this article to make sure you haven’t missed anything. I especially suggest paying attention to the last one.

Hope this helps!
Diana

5

I have going throught the steaps multiple times and nothing is working. I cannot login or use the account due to this and I am at the point that I need to move forward with my project.

Can I have the account deleted so that I can re-register an account with my bussiness email and move forward? The account has literally not been used as I cannot login.

The account I am having issues with is…

Thank you for your continued support.

Brett

6

Hi @BAllan, thanks for the information :slightly_smiling_face:

I noticed the email was bouncing, but I’ve unbounced it now. You should receive the code without any issues.

Cheers!

Diana

7

Thank you, I am in!

8

Hi Diana, I have been having this exact problem where I have been trying to login and the verification email never hits my inbox. I have literally tried all the steps that BAllen tried and I am wondering if my login verification email is bouncing as well. I am currently logged in under a new account to be able to post a reply here, but I am hoping you can check info@ofamuseum.org to see if that account has a bounced email that you can resolve so I can login to my HubSpot account there. Thank you.

9

Hi @Hazel-OFAM,
Thank you for posting to the Community!
We were able to unbounce your email on our end, so you should be all set!
In order to prevent this from happening again, I recommend adding the HubSpot email addresses listed here to your allowlist.
I hope this helps!
Cassie, Community Manager