Login Success But error message "Sorry HubSpot didn't load properly

Smart CRM & Sales Hub Outlook Sales Extension
1

Hi,

Today when i open outlook I see the HubSpot sales addon asking to login. But after login successful I see this error message as below.

I restarted PC and also reionstalled the addon. Still not able to solve the issue.

subinsammathew_0-1633622526539.png
subinsammathew_0-1633622526539.png1110×764 102 KB

Regards,

Subin Sam Mathew

2

Hi @subinsammathew

  • Follow these instructions to modify your profile in Outlook, and update your current email address to your primary email address.
  • Connect your primary email address to the add-in instead of your alias.

With your primary email address connected, Outlook should allow you to continue using the alias and the inbox connection loop should end.

Also, if you’re running macOS Catalina and Safari 13 on your device, the Office 365 add-in side pane may not load when using Outlook on the web or desktop. This is caused by security settings on Safari, which you can update following the steps below:

  • On your device, open Safari.
  • At the top of the screen in the menu bar, click Safari > Preferences.
  • Click the Privacy tab.
  • Clear the Prevent cross-site tracking checkbox.

If it helps you can help the community by marking it as a solution.

Cheers,

Stjepan

3

Hi @subinsammathew ,
This might happen sometime due to some bug and get resolved itself.
Try to login again. If the issue still here, then clear the cache or try to login on an incognito mode.

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.
Thanks and Regards.

4

Hi,

Today I jsut tried my luck to login before changing any setting and got logged in successful. Now everything working normal. Thank you

Regards,

Subin Sam Mathew