# Login Prompting

**URL:** <https://community.hubspot.com/t/login-prompting/95868>\
**Category:** Outlook Sales Extension\
**Tags:** professional\
**Created:** [December 12, 2023, 12:44pm UTC](https://community.hubspot.com/t/login-prompting/95868 "2023-12-12T12:44:06Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![CGHanson1](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cghanson1/32/94864_2.png) [@CGHanson1](https://community.hubspot.com/u/CGHanson1)\
**Post date:** [December 12, 2023, 12:44pm UTC](https://community.hubspot.com/t/login-prompting/95868/1 "2023-12-12T12:44:06Z")

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HubSpot Sales prompts login every time Outlook on desktop is opened

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**Author:** ![DianaGomez](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dianagomez/32/48035_2.png) [@DianaGomez](https://community.hubspot.com/u/DianaGomez)\
**Post date:** [December 12, 2023, 7:25pm UTC](https://community.hubspot.com/t/login-prompting/95868/2 "2023-12-12T19:25:01Z")

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Hi @CGHanson1,  
Thanks for reaching out to the Community!

If you are repeatedly asked to log in to your HubSpot account while using the Office 365 add-in on Outlook on the Web, check your web browser settings to make sure third-party cookies are not blocked. Review the documentation below for your specific browser:

- [Chrome](https://support.google.com/chrome/answer/95647?hl=en&co=GENIE.Platform%3DAndroid)
- [Firefox](https://support.mozilla.org/en-US/kb/third-party-cookies-firefox-tracking-protection)
- [Safari](https://support.apple.com/guide/safari/manage-cookies-sfri11471/mac)

[More about troubleshooting the HubSpot Sales Office 365 Add-in](https://knowledge.hubspot.com/email-tracking/troubleshooting-the-hubspot-sales-office-365-add-in)

I hope this helps!  
All the best,  
Diana

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**Author:** ![CGHanson1](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cghanson1/32/94864_2.png) [@CGHanson1](https://community.hubspot.com/u/CGHanson1)\
**Post date:** [December 14, 2023, 8:35am UTC](https://community.hubspot.com/t/login-prompting/95868/3 "2023-12-14T08:35:09Z")

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Didn’t work

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**Author:** ![DianaGomez](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dianagomez/32/48035_2.png) [@DianaGomez](https://community.hubspot.com/u/DianaGomez)\
**Post date:** [December 14, 2023, 4:49pm UTC](https://community.hubspot.com/t/login-prompting/95868/4 "2023-12-14T16:49:39Z")

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Hi @CGHanson1,

Thanks for letting me know.

I can see that you have an ongoing ticket with our support team, and their suggestion is for the person experiencing the issue to [contact them directly by phone](https://help.hubspot.com/#call-in-support). This will allow for screen sharing and improved guidance. I politely recommend following their instructions as our support team possesses tools that can greatly aid in resolving this matter.

Best regards,

Diana