# Login issues

**URL:** <https://community.hubspot.com/t/login-issues/62503>\
**Category:** Account & Settings\
**Created:** [August 6, 2022, 1:05pm UTC](https://community.hubspot.com/t/login-issues/62503 "2022-08-06T13:05:31Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Easton](https://avatars.discourse-cdn.com/v4/letter/e/e274bd/32.png) [@Easton](https://community.hubspot.com/u/Easton)\
**Post date:** [August 6, 2022, 1:05pm UTC](https://community.hubspot.com/t/login-issues/62503/1 "2022-08-06T13:05:31Z")

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Hopefully this is the right thread. We have 3 sites with 4 user accounts running on a free hubspot account.  
I can login to [hubspot.com](http://hubspot.com) with all user account. I can log into hubspot all user accounts on all 3 of our WordPress sites (hubspot plugin) using chrome Version 104.0.5112.81 (or any current vrs of chrome). I cannot login to hubspot using any user account on any of our 3 WordPress sites (hubspot plugin) using Firefox 103.0.1 (or any recent vrs) or edge (any vrs) on any of our 6 computers.  
Process: enter user name and password \> 2 factor authentication \> enter code \> get access for 1 second bounces us back to the login screen. Account with no 2 factor authentication has the same issue.  
I suspected there was a conflict with another WordPress plugin. I have removed a few and deactivated most others but still same issue. Obviously we cannot be the only one with browser issues and across so many vrs and so many computers so I don’t think it is browser. I have spoken to hubspot who assures me it is not an account issues. I have reset the account a few times I get the below screen after reset and then when I click back on hubspot plugin link I go back to login. Again on login atempt it allows access for a second then bounces us back out. Any ideas?

 ![Easton_0-1659792402904.png](https://d2qpr2jzcazej7.cloudfront.net/original/2X/9/9e34970c86286b3e71ef26dabfdd4483e3844d40.png)

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**Author:** ![MiaSrebrnjak](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/miasrebrnjak/32/10_2.png) [@MiaSrebrnjak](https://community.hubspot.com/u/MiaSrebrnjak)\
**Post date:** [August 8, 2022, 1:29pm UTC](https://community.hubspot.com/t/login-issues/62503/2 "2022-08-08T13:29:21Z")

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Hi @Easton,

Thank you for reaching out to the Community!

Can you tell me what happens if you open the page in a new Firefox window? According to[this Firefox support article](https://support.mozilla.org/en-US/kb/xframe-neterror-page#:~:text=%F0%9F%91%8D%20No%F0%9F%91%8E-,Website%20will%20not%20allow%20Firefox%20to%20display%20the%20page%20if,result%20of%20a%20security%20misconfiguration.) opening the page in a new tab or a new window should solve the issue and you should be able to use the extension or log into HubSpot.

Can you also please make sure that you’re using the[latest version of Firefox?](https://support.mozilla.org/en-US/kb/update-firefox-latest-release?redirectslug=update-firefox-latest-version&redirectlocale=en-US) Thank you!

If this won’t work, can you please send me a DM via my Community profile and include the following information:

- link to this Community post
- your account ID
- the email addresses of users who aren’t able to log into HubSpot in Firefox
- a video of the behavior in Firefox (ou can use apps such as [Loom](https://www.loom.com/home) or [Viyard)](https://secure.vidyard.com/onboarding/extension_welcome?onboarding=true&guide=true)

Thank you!

Cheers  
Mia, Community Team