# Login Issues

**URL:** <https://community.hubspot.com/t/login-issues/111911>\
**Category:** Account & Settings\
**Created:** [July 14, 2024, 11:21am UTC](https://community.hubspot.com/t/login-issues/111911 "2024-07-14T11:21:52Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![YRozenberg](https://avatars.discourse-cdn.com/v4/letter/y/e47c2d/32.png) [@YRozenberg](https://community.hubspot.com/u/YRozenberg)\
**Post date:** [July 14, 2024, 11:21am UTC](https://community.hubspot.com/t/login-issues/111911/1 "2024-07-14T11:21:52Z")

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Hi,

We have a paid Started subscirption, but can’t login. We get the following message:

 ![YRozenberg_0-1720955909876.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/d/3/d38940d3554ed232494d541672ab531f9115264b.png)

However, none of the other users / admins logged-in or changed the settings, and our account is active (and paid).

After trying to proceed, we get the message: “It looks like you’re already using HubSpot.”

I can’t access support since can’t logged it to my account.

Any advice?

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**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\
**Post date:** [July 16, 2024, 6:28am UTC](https://community.hubspot.com/t/login-issues/111911/2 "2024-07-16T06:28:57Z")

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Hi @YRozenberg,  
Thank you for asking the Community!  
Have you tried the option “Forgot my password”? Would it work this way?  
Otherwise, you can follow the [troubleshooting steps in this article](https://knowledge.hubspot.com/account-management/why-can-t-i-log-into-hubspot#troubleshoot-login-issues).  
Also, can you [please fill the form at the bottom of this article](https://knowledge.hubspot.com/account-management/why-can-t-i-log-into-hubspot) so that the Team can check on this.  
Someone from the Team will then get in touch with you.  
Thank you and have a great day!  
Best,  
Bérangère