# Login Issues when pushed to Chrome

**URL:** <https://community.hubspot.com/t/login-issues-when-pushed-to-chrome/62980>\
**Category:** Account & Settings\
**Created:** [August 15, 2022, 1:50pm UTC](https://community.hubspot.com/t/login-issues-when-pushed-to-chrome/62980 "2022-08-15T13:50:04Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![MSahl](https://avatars.discourse-cdn.com/v4/letter/m/c6cbf5/32.png) [@MSahl](https://community.hubspot.com/u/MSahl)\
**Post date:** [August 15, 2022, 1:50pm UTC](https://community.hubspot.com/t/login-issues-when-pushed-to-chrome/62980/1 "2022-08-15T13:50:04Z")

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When outlook prompts me to login, i get pushed to chrome like normal. Then I select login with google, no issues. I click my google profile for the login and it flickers like it has connected, then goes right back to asking me to login again. The Chrome page shows - this site can’t be reached 127.0.0.1. It worked before and just stopped working. Also, I tried reinstalling everything and my version is up to date.

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**Author:** ![MSahl](https://avatars.discourse-cdn.com/v4/letter/m/c6cbf5/32.png) [@MSahl](https://community.hubspot.com/u/MSahl)\
**Post date:** [August 15, 2022, 4:37pm UTC](https://community.hubspot.com/t/login-issues-when-pushed-to-chrome/62980/2 "2022-08-15T16:37:38Z")

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So you can see what i’m seeing, i get this screen first and click sign in with Google.

 ![MSahl_0-1660581325561.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/9/1928e4ad4ae95aa0d782d9316ba42e610e1328f0.png)

It loads my chrome browser where I click my google account (Sign in with Google - choose an account).

When i click my account, the first popup flashes the correct screen really quick “Success” and then It goes back to the “Login” and my browser shows this:

 ![MSahl_1-1660581446030.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/1/9/19c84c2da5da7b523df9dcc8c8db2a454c27c20b.png)

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**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\
**Post date:** [August 15, 2022, 7:07pm UTC](https://community.hubspot.com/t/login-issues-when-pushed-to-chrome/62980/3 "2022-08-15T19:07:21Z")

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Hi @MSahl,

Thanks for reaching out!

I would recommend trying the following to see if this is a caching issue:

- [Clear the browser’s cache](https://knowledge.hubspot.com/website-pages/clear-your-browser-cache)
- Attempt to delete the attachment in a separate browser or in incognito
- Disable any extensions or plugins within the browser

If you continue to see this error screen, I would recommend connecting with [HubSpot Technical Support](http://help.hubspot.com/), as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.

Best,

Kristen

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**Author:** ![MSahl](https://avatars.discourse-cdn.com/v4/letter/m/c6cbf5/32.png) [@MSahl](https://community.hubspot.com/u/MSahl)\
**Post date:** [August 17, 2022, 12:54pm UTC](https://community.hubspot.com/t/login-issues-when-pushed-to-chrome/62980/4 "2022-08-17T12:54:57Z")

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I have figured out the root problem, it’s the 2 factor identification (2FA) setting. Whats happening is that i’m not getting the right screen to add the code i’m being sent. I originally had it set to an authenticator app but changed it to text. Now when i try to login, i get the text but never get a chance to enter it.

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**Author:** ![kvlschaefer](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kvlschaefer/32/71076_2.png) [@kvlschaefer](https://community.hubspot.com/u/kvlschaefer)\
**Post date:** [August 17, 2022, 7:17pm UTC](https://community.hubspot.com/t/login-issues-when-pushed-to-chrome/62980/5 "2022-08-17T19:17:26Z")

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Thanks for sharing this update, @MSahl!

If you haven’t done so yet, I would recommend connecting with [HubSpot Technical Support](http://help.hubspot.com/), so they can take a look into this for you. I would encourage you to share the troubleshooting steps you’ve taken in addition to your discovery of the root cause.

Thank you,

Kristen