Sorry, I will elaborate.
Our ideal scenario would be that all of our customers would contact the generic Sales inbox (sales@org) connected to HubSpot for obvious reasons like holidays and sick leave.
Unfortunately, the majority of our clients choose to contact our agents directly on their individual work email (agentname@org). This did not end up in HubSpot and that was a problem.
A fix for this was implemented by someone, and this fix was a Gmail Rule to forward almost everything to the Sales inbox. Unfortunately, this was a poor fix because this overloaded the inbox with junk.
Back to the now.
With the HubSpot plug-in we will potentially fix 1 part of the process. That is replies to agentname@org will be logged.
Now we need to take that information and inform the agent about the new reply. Because they will/should not be in Gmail for their customer contact but in HubSpot.
Also, we track progress and communication in a deal. So it would be perfect if the logging could not be on the contact but on the deal.