Ah thanks @karstenkoehler , I was not aware that we needed a plugin.
With the plugin though, it logs the reply under a Contact and not under the deal. Do you know how to fix that?
Also, we’d like our frontline not to work in Gmail. Do you have any good idea’s on how to notify our agents on a new reply?
They’ll be generally in the HubSpot conversations/inbox section, but these replies don’t end up there