Logging cals on company cards, but not appearing in reports

Smart CRM & Sales Hub Dashboards & Reporting
1

Hello everyone,

In reports, do calls always have to be associated with contacts on HubSpot to be counted?

I logged a call recently in a company card, and did not associate it with any contacts linked to the company in question, so it was only associated to the said company.

Then, when I tried to find it in a report about calls, it did not appear… which leads me to think to report on calls, they always must be associated with a contact to appear.

Can anyone confirm this assumption?

Any advice would be greatly appreciated

2

Hi @HRich,

This depends on the settings of the report you’re looking at. If, for example, this report is filtering for calls associated to contacts, it wouldn’t show the call you logged. Another reason might be that the call report has additional filters applied.

Can you share a screenshot of the filters of the report?