I’ve already posted previously here but wanted to share that our tech support team is holding off on migrating to HubSpot chat afterall. The primary reason is that our support agents are unable to see the chat visitor’s browser type, device type, location, IP address, OS, the website page they’re on, etc in the HubSpot chat tool. This is a major limitation. Unfortunately, this means that we are not able to use the amazing HubSpot AI Support Agent with our current live chat provider and so are holding off there as well.
Thank you for your consideration!
Jenny