I think this is related to a need our team has in using the HubSpot chat.
Our technical support team is moving over from another chat support tool to using HubSpot Chat. The other tool allows for our support agents to see the chat visitor’s browser type, device type, location, IP address, OS, the website page they’re on, etc. We would like to see this data available in HubSpot chat, as well, for individuals we are chatting with. Knowing this helps us resolve tech support issues with our software.
Thank you!
Jenny