# log in email

**URL:** <https://community.hubspot.com/t/log-in-email/129203>\
**Category:** Social Tools\
**Tags:** free\
**Created:** [April 3, 2025, 1:33pm UTC](https://community.hubspot.com/t/log-in-email/129203 "2025-04-03T13:33:12Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![TLitvin](https://avatars.discourse-cdn.com/v4/letter/t/eada6e/32.png) [@TLitvin](https://community.hubspot.com/u/TLitvin)\
**Post date:** [April 3, 2025, 1:33pm UTC](https://community.hubspot.com/t/log-in-email/129203/1 "2025-04-03T13:33:12Z")

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Good day. I need help with sales extenstion tool for the google chrome. I set it up but I don’t have an option to log in email for my hubspot account from Gmail. It’s only on my side as for others it work fine. Maybe someone had this issue before? I checked all the setting a few times, should work fine.

TIA  
 ![Screen Shot 2025-04-03 at 15.30.32.png](https://d2qpr2jzcazej7.cloudfront.net/optimized/3X/5/4/54d484a887f05cc663596ccfec3d21bea984bfe7_2_690x21.png)

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [April 3, 2025, 1:36pm UTC](https://community.hubspot.com/t/log-in-email/129203/2 "2025-04-03T13:36:52Z")

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Hi @TLitvin,

HubSpot has troubleshooting steps specifically for the extension: [Troubleshoot the HubSpot Sales Chrome extension](https://knowledge.hubspot.com/connected-email/troubleshooting-the-hubspot-sales-chrome-extension)

Can you go through these and report back?

Best regards