I am coming up on a year using HubSpot in my organization. A few weeks into using the product we discovered this limitation and thought we could live with it. I think we were wrong. The activity feed is consistently missing key information from missing emails. Maybe that’s less important to other organizations but a shared activity feed that pulls together all customer communication from different channels was the number 1 featue we were shopping for in a CRM and frankly I think HubSpot’s approach is catastrophically broken.
I started “following” this idea because I was optimistic that either I was missing a configuration or that HubSpot would get around to fixing this. But this idea here is now 5 years old. I try to see the humor in it when I get the email updates of other bewildered users chiming in here, but I think it’s time to bail my team out of this mess.
Has anybody found an alternative CRM platform that does this well? I’ve been looking into Copper because my organization is already heavliy invested in Google Workspace. It’s tricky to find good recommendations online with all the marketing to wade through–that’s how I ended up with HubSpot the first time. I’m hoping there are some people listening to this thread that have already found a new home and can share a recommendation.
@hubspot will there be any progress on this issue? This is ridiculous, 6 years from the original post… do you know how many iPhone users you have among your users? Is it possible this is not a priority?
Adding my “+” to this. Definitely not convenient not to have a “Log-in” function for the mobile email, considering how often people communicated on-the-go now
I previously posted on this thread with the same complaint over a year (maybe 2) ago. Yes, the fact that I need to BCC each mobile email I send through my Outlook if not replying using the mobile app is extremely annoying still. The ONLY way to “Track” that email (knowing who opens it when) would be through Hubspot App.
And don’t get me started on the inability to know who actually opened your email if you are sending to multiple people within the organization. It happens often that my emails (or replies) must go to multiple people at a company I work with.
Hubspot wants us to use the mobile app for all replies or email from our phone. But this can extremely burdensome (and slow) if you live out of Outlook and are also replying to email threads within your own company.
Is the contact even in there? Usually only their email address, regarded as “Name” in the App if they were included on an incoming email.
Hubspot is pretty **bleep** lately. They say they look at this forum, aparenty not. This is such a vital feature and it’s not being added for 4 years is messed up.
Just had this query from someone in my sales team who is always out on the road and needs to log their activity. I can’t believe that auto-logging and tracking isn’t a feature for mobile.
The inability to log and track conversations while on the road (via mobile app) has been going on for a LONG time now. HubSpot… WHAT IS THE SOLUTION, AND WHEN WILL IT BE IMPLEMENTED? This ongoing issue is going to affect our future direction with HubSpot’s CRM.
We just moved from Copper (which has a very basic, yet extremely efficient way of tracking emails directly from the Gmail account, therefore email client agnostic: contact in the database, tracking on, contact no in the database, tracking not possible…) to Hubspot, which is a very expensive move, and realizing the platform does not track emails sent from mobile devices was a complete shock…I just don’t understand how this is not considered a top priority. CRM 101 really, as said in this thread and all the other…we live in a mobile world and if Hubspot believes sales people take the time to sit down in front of a laptop to answer their clients emails…I’m speacheless… it just completely defeats the purpose of the whole platform, and almost makes me regret that move…
We are considering abandoning HubSpot because of this lack of simple functionality. We are on-the-road guys, and sitting at a desk to enter information into our CRM is not going to fill the bill… This lack of response and direction from HubSpot (for years now) is utterly unacceptable. Tell us the plan, or we will have to find another resource.
Other CRM’s log every single email despite where it happens. Anyone in the CRM that emails inbound or that you email outbound is logged by default. No need for plugins, no need for manually logging emails, no need for remembering to log emails when you get back to a computer.
This is how CRM’s should work, they should log every single interaction.
HubSpot is a premium product, with a basic feature completely missing for no apparant reason at all.
This post has had a bit of a resurgence recently, so hopefully HS takes it seriously and gives us the ability to track 100% of inbound and outbound emails done from any platform without the need for a plugin, BCC, or some other hack to get it done.
Love HubSpot, but this is a really stupid missing feature.
@TheJerro - I like the idea of creating a new way to connect emails. Our team struggles with being logged out of the plugin and with the NEW outlook, I have to log in every day. It’s a step that creates a lot of email conversations not being captured.
It’s definitely an everyday bother and a vital piece. @HubSpot is a fantastic product, but issues like this impact daily life which amplifies the pain.
