Our company uses smartphone platforms for our sales team’s communication, and there is a gap in the email logging and tracking process when emails are sent and received from mobile devices.
The current workaround to add the Hubspot address in the BCC field for outgoing messages is an added step, and the feature is completely lacking for incoming emails. This hinders the efficiency of our sales team and CEO, who are always on the move and rely on smartphones as their primary communication tools with prospects and clients.
Can you provide information on the mobile email logging functionality and when it is scheduled to be released on the HubSpot product roadmap?
Please provide an update on the mobile email logging functionality and let me know when it is scheduled to be released on the HubSpot product roadmap. This feature is crucial for our sales team and CEO to have a seamless email tracking experience, especially in today’s fast-paced business environment, where having complete and efficient communication tools is essential.
Thank you for your time and for providing us with a great product. I am excited to hear from you soon.
this would also fix the annoying issue whereby looking at your own sent or received email on mobile, pings Hubspot as ‘somebody viewed your email’ - which shows up in activity feed and push notifications!
Discovered the hard way that this functionality doesn’t exist. I’m quite astonished. 2012 called and they can’t believe y’all haven’t figured out how to integrate Hubspot and Gmail on mobile by now.
I cannot believe we are now 6 years into this thread with 112 comments and there’s still been no movement from Hubspot on this? If Hubspot cannot do this for some reason, just tell us the reason. If they are choosing not to do it for some reason, tell us that. Tell us something. How can this just go completely ignored and unaddressed for so long?
This type of ignoring the customer is exactly what is going to force me to leave Hubspot.
As a fairly new HubSpot user, we were blown away to learn that this has not been a standard feature for years…Logging customer interactions is a core value of a CRM. The workaround of instructing users to manually BCC an email when working on their mobile device is NOT a workable solution for a mobile workforce. This means we can’t trust this data in Hubspot, which will drive users back to existing solutions.
When looking over the top in-progress feedback, it’s hard to believe that the product team is not prioritizing this core value. Please resolve this soon.
Same story from us here too. We need the functionality to log emails sent on Gmail mobile/ios app. I can imagine you first need Gmail mobile app to allow extensions but still, you are smart enough to find a work around.
This would be helpful as I use Outlook with Office 365 on my iPad and have to keep remembering to BCC my HubSpot address when I reply or send follow up emails.
I’ve set up my HubSpot BCC as a contact, but you have to remember to add it in the BCC field. Also, no tracking. So I normally just go find the email in the app and respond from there. But that means going to find the contact first and then click on the email. For some reason incoming emails don’t show up in the activity field, which makes zero sense to me. Just adding them there would make it act like an inbox and then you can reply from the app and have all the tracking and logging kept intact.
I’m the only user who logs into Hubspot in my organisation, so I rely on tracking from emails sent by other members of the team. The MD uses an iphone to send emails outside work hours or outside the office, so to not have this history against a contact is really damaging to my CRM efforts.
this would also fix the annoying issue whereby looking at your own sent or received email on mobile, pings Hubspot as ‘somebody viewed your email’ - which shows up in activity feed and push notifications!