I agree with this need. We are relatively new to HubSpot and don’t even have all our sales team setup yet so until recently we didn’t realize that any emails sent via mobile are not tracked. This is a huge issue for us as our field crews work primarily from their mobile phones (a mix of Android and Apple). Our inside sales prepare quotes and forward to the corresponding field staff as they are the main point of contact for the customer. He/she then forwards on to the customer and at that point it is lost.
I’m hoping a solution is presented to this soon.
(edit)
The BCC option just isn’t practical. Our field staff are in all kinds of mines / quarries / mills / etc. I just don’t see them remembering to BCC a hubspot address on every single email they send…which usually happens when they quickly check their emails in the truck.