I previously posted on this thread with the same complaint over a year (maybe 2) ago. Yes, the fact that I need to BCC each mobile email I send through my Outlook if not replying using the mobile app is extremely annoying still. The ONLY way to “Track” that email (knowing who opens it when) would be through Hubspot App.
And don’t get me started on the inability to know who actually opened your email if you are sending to multiple people within the organization. It happens often that my emails (or replies) must go to multiple people at a company I work with.
Hubspot wants us to use the mobile app for all replies or email from our phone. But this can extremely burdensome (and slow) if you live out of Outlook and are also replying to email threads within your own company.
Is the contact even in there? Usually only their email address, regarded as “Name” in the App if they were included on an incoming email.
It’s all messy and burdensome.