I am coming up on a year using HubSpot in my organization. A few weeks into using the product we discovered this limitation and thought we could live with it. I think we were wrong. The activity feed is consistently missing key information from missing emails. Maybe that’s less important to other organizations but a shared activity feed that pulls together all customer communication from different channels was the number 1 featue we were shopping for in a CRM and frankly I think HubSpot’s approach is catastrophically broken.
I started “following” this idea because I was optimistic that either I was missing a configuration or that HubSpot would get around to fixing this. But this idea here is now 5 years old. I try to see the humor in it when I get the email updates of other bewildered users chiming in here, but I think it’s time to bail my team out of this mess.
Has anybody found an alternative CRM platform that does this well? I’ve been looking into Copper because my organization is already heavliy invested in Google Workspace. It’s tricky to find good recommendations online with all the marketing to wade through–that’s how I ended up with HubSpot the first time. I’m hoping there are some people listening to this thread that have already found a new home and can share a recommendation.