It seems that I am not able to log emails for contacts for which I am not the ‘owner’.
Is it possible to change that setting?
Hi @AlexSch,
Generally, that should not be an issue. You can see the requirements for reply logging here: Understand reply-only email logging rules
The only think I could imagine conflicting here are the Communicate permissions for your user account. Could you double check what is selected for you here?
Best regards!
It worked, thanks!