We often send emails to customers which will be passed on to another team member mid-thread.
We are having an issue when an email thread reply is sent to one of our team members that are not the original threadOwner and that reply is not being logged in HubSpot, effectively leaving us with only 50% of the CRM data.
This is creating critical gaps in our CRM info. We are currently growing out our team and this info is especially critical at the moment as we onboard new team members that need as much info as possible.
We will normally reply to email via our Gmail, but will have the HubSpot extension installed for logging all emails.