# "Log Email in HubSpot" Button behavior changed **URL:** \ **Category:** Outlook Sales Extension\ **Tags:** enterprise\ **Created:** [September 1, 2025, 10:18am UTC](https://community.hubspot.com/t/log-email-in-hubspot-button-behavior-changed/138825 "2025-09-01T10:18:39Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![MBroadhurst](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mbroadhurst/32/61905_2.png) [@MBroadhurst](https://community.hubspot.com/u/MBroadhurst)\ **Post date:** [September 1, 2025, 10:18am UTC](https://community.hubspot.com/t/log-email-in-hubspot-button-behavior-changed/138825/1 "2025-09-01T10:18:39Z")
Hi HubSpot Community, One of our clients has reported a change in the behavior of the **“Log Email in HubSpot”** button in the **Outlook Sales Extension**. Previously, they could log emails with a **single click** , and the system would automatically associate the email with the correct contact and company in HubSpot. However, they’ve noticed that **recently** , the button now triggers an **object selection menu** for _every_ email, requiring them to manually search for and select the contact and company before logging. This new workflow adds significant overhead, especially for users processing **dozens of emails daily**. The extra steps slow down their productivity and disrupt their established process. **Key Details:** - **Previous Behavior:** One-click logging with automatic association to the correct contact/company. - **Current Behavior:** Object selection menu appears for every email, requiring manual search and selection. - **Impact:** Increased time per email, reduced efficiency, and frustration for high-volume users. **Questions:** 1. Has there been a recent update to the Outlook Sales Extension that altered this functionality? 2. Is there a setting or configuration that can revert to the **one-click logging behavior**? **Context:** - The client is using the **Outlook desktop app** (not the Gmail extension, which I use and haven’t observed this issue with). - Attached is a screenshot of the object selection menu they now see for reference. We’d love to understand whether this is a bug, a permanent change, or if there’s a workaround to restore the previous one-click functionality. Any insights or guidance would be greatly appreciated! ![1195322_1_log email in hubspot.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/a/d/ad8931eab38cdb89e8fcdc39359bb188591e53a9.jpeg) ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [September 1, 2025, 11:01am UTC](https://community.hubspot.com/t/log-email-in-hubspot-button-behavior-changed/138825/2 "2025-09-01T11:01:37Z")
Hi @MBroadhurst, Generally, “HubSpot will no longer actively develop or improve the [HubSpot Sales Outlook desktop add-in](https://knowledge.hubspot.com/connected-email/get-started-with-the-outlook-desktop-add-in)”, see here: [Set up the Outlook desktop add-in | Knowledge Base](https://knowledge.hubspot.com/connected-email/get-started-with-the-outlook-desktop-add-in) In other words, this shouldn’t be due to an update. Could you confirm that there weren’t any intentional or unintentional changes made to the log and track settings? [Customize your HubSpot Sales Outlook desktop add-in | Knowledge Base](https://knowledge.hubspot.com/connected-email/customize-your-hubspot-sales-outlook-desktop-add-in#log-and-track-preferences) This would be the first thing to review. If you’re not getting anywhere with those settings, I’d recommend reaching out to HubSpot support to confirm. Best regards! ---
**Author:** ![CaitlinHaire](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/caitlinhaire/32/196071_2.png) [@CaitlinHaire](https://community.hubspot.com/u/CaitlinHaire)\ **Post date:** [October 13, 2025, 4:33pm UTC](https://community.hubspot.com/t/log-email-in-hubspot-button-behavior-changed/138825/3 "2025-10-13T16:33:32Z")
I’m seeing the same on my end! Just logged in today and noticed - wasn’t like that last week. ---
**Author:** ![Berangere](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/berangere/32/220784_2.png) [@Berangere](https://community.hubspot.com/u/Berangere)\ **Post date:** [October 14, 2025, 11:08am UTC](https://community.hubspot.com/t/log-email-in-hubspot-button-behavior-changed/138825/4 "2025-10-14T11:08:46Z")
Hi @CaitlinHaire, @MBroadhurst! 👋 Thank you for jumping in and letting us know you’re also seeing this change in the “Log Email in HubSpot” button behavior. I understand how unexpected changes in the platform can disrupt your workflow, especially when things were running smoothly just last week. I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, including hopping on a screenshare if necessary. Thanks and have a great day! Bérangère