Hi team, upvoting this on behalf of a customer! Task queues are great for going over call tasks, but as what other users on this thread have shared, it would make users’ lives easier if there’s on option to “Log call” without marking the task as complete for calls that didn’t get through. This will help log call attempts, yet allow tasks to be left “open” to be picked up on later.
Would be cool if the modal is smart enough to display the "Log call & complete task" if call had Connected**,** but offered both “Log call” and “Log call & complete task” option if the call outcome was anything else.