This is great news it’ll help reoganise thousands of tickets into tasks for us if it can be done. There should simply be a check box next to the button to complete a call log, that says “complete task”, which you can then untick or tick and it stays that way until you change it again. (kinda like in email)
In terms of defaulting to call or log call, no major difference for us - we can’t call from Hubspot because we’re using it in developing countries like Cambodia and Bangladesh and Hubspot doesn’ offer calling there - we would LOVE to make calls from HS - but we don’t really notice an issues with log call vs. place call maybe as a result of that limitation.