@jennysowyrda Hi Jenny,
So I am locked out of my account but I can get into the community first. I dont get it. Did basic testing. same results.
Hi @ctkitchen,
If you are having trouble logging into HubSpot can you please follow the steps in this article?
Good first steps include:
- Clearing cookies and cache
- Logging in through different browsers
- Logging in through an incognito window
Thank you,
Jenny
I am getting the exact same error! I have tried everything you recommend.
@jennysowyrda I use ccleaner to clear everything for me. This is done daily. Eventually I could log in on one tab but the original tab remained that I could not log in. Very odd. I wonder if today’s issue started to show up earluer and this will all be corrected shortly.
The testing between browsers is difficult as the extensions are for Chrome.
I first tried an incognito tab, then i tried firefox instead of chrome, then safari.
I tried logging in both using the Google Apps login method (the way I normally login) as well as my username and password (from when I initially created the account).
Neither works. Additionally, I got an email that my extension was disconnected as well.
I cannot find any way to contact support, I was only paying $50/month each for 2 ‘starter’ users which I guess doesn’t qualify me for phone support - well support@hubspot.com doesn’t exist, I can’t find an email or contact form anywhere, and the chat system says that “Our chat support experience is currently experiencing delays.”
I have been using hubspot for years and the data within this CRM we use for our business is extremely important, sensitive, and contains all sorts of proprietary information.
I believe that even though we had 2 factor enabled on all accounts, that someone something was compromised, is there not any security team at hubspot that can help? I would think it’s as easy as verifying the email the created the account or person (me) name is on the credit card.
Thanks in advance.
Hi @joesmoe and @ctkitchen,
For a full outline of Support options and which subscription types are associated with which channels, I wanted to share this resource. As outlined there:
| CRM Free | Starter | Basic | Professional | Enterprise | |
|---|---|---|---|---|---|
| Knowledge Base | ✓ | ✓ | ✓ | ✓ | ✓ |
| Community | ✓ | ✓ | ✓ | ✓ | ✓ |
| Chat Support | - | ✓ | ✓ | ✓ | ✓ |
| Email Support | - | ✓ | ✓ | ✓ | ✓ |
| Phone Support | - | - | ✓ | ✓ | ✓ |
Within your portal you can see your support options by clicking the help button in the bottom right hand corner of every screen. This will allow you to file a ticket (if included), and/or connect with the Community.
For log in issues, please reach out to Support or fill out the information requested in this form.
As log in issues can contain personal information, I want to ensure they are addressed through a direct channel of communication, which both the form included in the knowledge base article and technical Support can provide.
Thank you,
Jenny