Hi, I can’t log in to my portal. HubSpot asks for a verification code sent to my work email, but it never arrives (not in spam either). That mailbox was inactive during September 2026 and HubSpot emails bounced, so I believe the address is now on the bounce/suppression list for system emails. The mailbox is active again and receives email normally. Could a moderator please help me get the bounce cleared? I can share the email and portal ID privately. Thank you.
Hey @jaimesotoenrile,
Welcome to the Community! 
Happy to help – I’ve sent you a DM requesting your email address. Once you reply, I’ll check for any bounce issues right away!
Looking forward to you response!
Sam, Community Manager
Hi @jaimesotoenrile,
Thanks for the response. It appears your email address is no longer bounced. Would you mind please triggering another notification by logging in again?
Looking forward to your confirmation!
Sam, Community Manager
It’s resolved, thanks