# Livechat not working on website | help!

**URL:** <https://community.hubspot.com/t/livechat-not-working-on-website-help/69998>\
**Category:** CRM\
**Tags:** starter\
**Created:** [November 25, 2022, 2:11pm UTC](https://community.hubspot.com/t/livechat-not-working-on-website-help/69998 "2022-11-25T14:11:47Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![CMeghirditchian](https://avatars.discourse-cdn.com/v4/letter/c/d07c76/32.png) [@CMeghirditchian](https://community.hubspot.com/u/CMeghirditchian)\
**Post date:** [November 25, 2022, 2:11pm UTC](https://community.hubspot.com/t/livechat-not-working-on-website-help/69998/1 "2022-11-25T14:11:47Z")

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Hi,

We have a chatbot from Hubspot live on our website but it’s not appearing anymore.

I have already tried deactivating and activating the chatbot, but it didn’t work.

Could someone help me solve this? Thanks!

The website is: [www.nocnocstore.com](http://www.nocnocstore.com)

Cecilia

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [November 25, 2022, 2:13pm UTC](https://community.hubspot.com/t/livechat-not-working-on-website-help/69998/2 "2022-11-25T14:13:09Z")

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Hi @CMeghirditchian,

Generally, HubSpot has a troubleshooting instruction here: [Troubleshoot chat widget not appearing on website pages](https://knowledge.hubspot.com/conversations/chat-widget-is-not-appearing-on-your-pages)

However, the live chat seems to be working fine for me:

 ![karstenkoehler_0-1669617427712.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/2X/4/4a481e964281e527862d5bfe2f6617e66360fd5e.jpeg)

I’d recommend clearing cache / cookies in your browser and disabling browser extensions which might conflict with the chat.

Best regards!

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**Author:** ![franksteiner79](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/franksteiner79/32/34443_2.png) [@franksteiner79](https://community.hubspot.com/u/franksteiner79)\
**Post date:** [November 25, 2022, 2:39pm UTC](https://community.hubspot.com/t/livechat-not-working-on-website-help/69998/3 "2022-11-25T14:39:29Z")

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Hi @CMeghirditchian

It works fine for me. The troubleshooting guide @karstenkoehler shared should help you get to the bottom of this. The two most common issues I’ve seen when this happened, was either the availability or the audience settings for the chatflow that caused it to not show again.

 ![Screenshot 2022-11-25 at 15.35.42.jpg](https://d2qpr2jzcazej7.cloudfront.net/original/3X/6/c/6ca1f54276990acc47e450178eb0bc24976b3d5a.jpeg)

Cheers

Frank

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**Author:** ![deepikaverma](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/deepikaverma/32/671_2.png) [@deepikaverma](https://community.hubspot.com/u/deepikaverma)\
**Post date:** [November 28, 2022, 6:07am UTC](https://community.hubspot.com/t/livechat-not-working-on-website-help/69998/4 "2022-11-28T06:07:05Z")

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Hi @  
But for me its working very well, Please open your website in pvt window or check the LiveChat settings.

 ![deepikaverma_0-1669615641423.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/7/07037d9dc1abf9a8ea390ec0d913e10964ba915d.png)

Thanks!