# Live chat unknown visitor

**URL:** <https://community.hubspot.com/t/live-chat-unknown-visitor/71176>\
**Category:** APIs & Integrations\
**Created:** [December 14, 2022, 8:24am UTC](https://community.hubspot.com/t/live-chat-unknown-visitor/71176 "2022-12-14T08:24:09Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![DRijal](https://avatars.discourse-cdn.com/v4/letter/d/ee7513/32.png) [@DRijal](https://community.hubspot.com/u/DRijal)\
**Post date:** [December 14, 2022, 8:24am UTC](https://community.hubspot.com/t/live-chat-unknown-visitor/71176/1 "2022-12-14T08:24:09Z")

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\<Script id=“hubspot-livechat”\>

{`

window.hsConversationsSettings = {loadImmediately: false, identificationEmail:${userEmail}};

let \_hsq = window.\_hsq = window.\_hsq || [];

\_hsq.push([“identify”,{email: ${userEmail},}]);

\_hsq.push([“trackPageView”]);

`}

\</Script\>

\<Script

type=“text/javascript”

id=“hs-script-loader”

async

defer

src=“[//js-na1.hs-scripts.com/xxxxxxxx.js](https://js-na1.hs-scripts.com/xxxxxxxx.js)”

\>\</Script\>

I have used this code to install chat widget and idenfy the user. But in the inbox i get message as “unknown visitor” but contacts with the user email gets created. I want my chat to show user email instead of “unknown visitor”, i am currently in the freee tier. How can i do that? thanks

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<div class="post-metadata">

**Author:** ![Jaycee\_Lewis](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/jaycee_lewis/32/61352_2.png) [@Jaycee\_Lewis](https://community.hubspot.com/u/Jaycee_Lewis)\
**Post date:** [December 14, 2022, 5:28pm UTC](https://community.hubspot.com/t/live-chat-unknown-visitor/71176/2 "2022-12-14T17:28:03Z")

</div>

Hi, @DRijal 👋 Thanks for the question. I’d recommend checking out this post for some inspiration — [Visitor Identification API trouble](https://community.hubspot.com/t5/APIs-Integrations/Visitor-Identification-API-trouble/m-p/409288/highlight/true#M40528), and this documentation for more information on working with the [Conversations API](https://legacydocs.hubspot.com/docs/methods/conversations_api/hubspot-conversations-javascript-api)

and the [Visitor Identification API](https://developers.hubspot.com/docs/api/conversation/visitor-identification).

There is not a single guide or document to outline specific steps, as that will be different for each use case.

In general, the best way to utilize the community is to provide:

- steps you’ve taken
- recourses you’ve used
- code examples of what you’ve written or modified
- the exact issue you are stuck on

Have fun building! — Jaycee