# Live chat to have queue number or expected wait time

**URL:** <https://community.hubspot.com/t/live-chat-to-have-queue-number-or-expected-wait-time/84049>\
**Category:** HubSpot Ideas\
**Tags:** chatflows\
**Created:** [June 25, 2023, 3:56pm UTC](https://community.hubspot.com/t/live-chat-to-have-queue-number-or-expected-wait-time/84049 "2023-06-25T15:56:41Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![DarrenScottUK](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/darrenscottuk/32/30770_2.png) [@DarrenScottUK](https://community.hubspot.com/u/DarrenScottUK)\
**Post date:** [June 25, 2023, 3:56pm UTC](https://community.hubspot.com/t/live-chat-to-have-queue-number-or-expected-wait-time/84049/1 "2023-06-25T15:56:41Z")

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With the agent live chat it will be a better customer service to have an expected waiti time on live chat or even better show them their position in the queue so they know whether to abandon or not. This is on our current version a nd we wouldnt want to lose this if we migrated.

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**Author:** ![threetrees](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/threetrees/32/81965_2.png) [@threetrees](https://community.hubspot.com/u/threetrees)\
**Post date:** [January 28, 2024, 7:35pm UTC](https://community.hubspot.com/t/live-chat-to-have-queue-number-or-expected-wait-time/84049/2 "2024-01-28T19:35:15Z")

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+1 As per industry standard and all the previous suggestions for this. Yes please!