Hi there, I have succesfully integrated slack and hubspot. Everything is working. Usecase: I want to answer icoming livecha…

Sounds like the replies are being sent into the ticket instead of the live chat. To fix this, please ensure that your setting…

Thanks for your response. I do have this settings. (had it before) [michiMolllath_0-1729840114397.png] But what I found i…

This is because with the new Slack > Helpdesk connection, it doesn’t actually send Slack thread responses to the chatflow, bu…

Live chat Slack integration - Replies in slack are comments in HS ticket

michiMolllath October 11, 2024, 3:26pm 3

It seems to be configured as you mentioned but it is not working:

Topic		Replies	Views
View/Reply to Chats \| Slack Integration & Helpdesk HubSpot Ideas integrations , help-desk	6	3724	July 9, 2026
Slack Integration with Messages (Chat) HubSpot Ideas conversations-inbox , integrations	68	52017	August 7, 2018
Ability to close a live chat / chatbot conversation from Slack HubSpot Ideas conversations-inbox	10	3379	February 4, 2025
Hubspot tickets linked in Slack have reply thread and ticket comments synced HubSpot Ideas integrations	0	191	June 2, 2025
Make Snippets available in the Live Chat Slack Integration HubSpot Ideas conversations-inbox	3	1086	January 29, 2024