# Live Chat Proactive Reachout **URL:** \ **Category:** HubSpot Ideas\ **Tags:** chatflows\ **Created:** [November 23, 2021, 4:49pm UTC](https://community.hubspot.com/t/live-chat-proactive-reachout/47443 "2021-11-23T16:49:24Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![JRosenberg](https://avatars.discourse-cdn.com/v4/letter/j/6a8cbe/32.png) [@JRosenberg](https://community.hubspot.com/u/JRosenberg)\ **Post date:** [November 23, 2021, 4:49pm UTC](https://community.hubspot.com/t/live-chat-proactive-reachout/47443/1 "2021-11-23T16:49:24Z")
I am coming off the Zendesk platform and the Hubspot Chat feature could use a major major feature. I would like to see the ability to see a list of visitors on my website and be able to see what page they’re on and have visited or any referrals. I would like to be able to start pro active chats with these potential customers without having to have any automations set up. Example: Customer has been on our site for 10 minutes and has an active cart. They are browsing through our content and seem enagaged. I want to send that customer a message to reach out and see if we can help. In this scenario, i do not want it triggered by a bot, i want to be the one to be able to click on their name and send them a message. Zendesk provides this and I’d like to see it on Hubspot too. ---
**Author:** ![NNowaczyk](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/nnowaczyk/32/14727_2.png) [@NNowaczyk](https://community.hubspot.com/u/NNowaczyk)\ **Post date:** [December 19, 2022, 6:27pm UTC](https://community.hubspot.com/t/live-chat-proactive-reachout/47443/2 "2022-12-19T18:27:28Z")
This absolutely needs to be added as a feature. This is a major way of being able to convert leads on our website or inside of our application. ---
**Author:** ![IRKiroku](https://avatars.discourse-cdn.com/v4/letter/i/b2d939/32.png) [@IRKiroku](https://community.hubspot.com/u/IRKiroku)\ **Post date:** [April 4, 2024, 10:23am UTC](https://community.hubspot.com/t/live-chat-proactive-reachout/47443/3 "2024-04-04T10:23:10Z")
I agree with this - we could do it in Intercom too. If our users are in our product using our platform, we should be able to use this as a channel to communicate with them.