# Live Chat open widget with message

**URL:** <https://community.hubspot.com/t/live-chat-open-widget-with-message/106492>\
**Category:** APIs & Integrations\
**Tags:** sdk\
**Created:** [May 5, 2024, 7:40pm UTC](https://community.hubspot.com/t/live-chat-open-widget-with-message/106492 "2024-05-05T19:40:09Z")\
**Posts on this page:** 5\
**Page:** 1

<div class="post-metadata">

**Author:** ![ASundberg](https://avatars.discourse-cdn.com/v4/letter/a/8c91f0/32.png) [@ASundberg](https://community.hubspot.com/u/ASundberg)\
**Post date:** [May 5, 2024, 7:40pm UTC](https://community.hubspot.com/t/live-chat-open-widget-with-message/106492/1 "2024-05-05T19:40:09Z")

</div>

Hi,

We use the live chat widget in our React application. Is there a way to open the widget with a pre-populated message:  
window.HubspotConversations.widget.open(“Some message..”);  
In several places in our app we want to open the widget with a pre-populated message to let users avoid unnecssary typing. I could look into the v3 converations API to post a message to a thread but I’m not sure how to do that from the docs on behalf of the user?  
Thanks

---

<div class="post-metadata">

**Author:** ![Humashankar](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/humashankar/32/30856_2.png) [@Humashankar](https://community.hubspot.com/u/Humashankar)\
**Post date:** [May 6, 2024, 3:11pm UTC](https://community.hubspot.com/t/live-chat-open-widget-with-message/106492/2 "2024-05-06T15:11:35Z")

</div>

Hi @ASundberg

HubSpot’s Conversations API V3, natively not offerring a functionality to directly pre-populate a message within the live chat widget when opening it through the Javascript SDK

Kindly try to leverage the open function with a placeholder message:

- Make use of the window.HubspotConversations.widget.open() function to open the chat widget.
- Within the widget, display a clear placeholder message prompting the user to type their specific inquiry. This avoids unnecessary typing but doesn’t pre-fill a specific message.
- This will be a Simple implementation and avoids unnecessary user interaction and one point all about is, does not directly pre-fill message

**Hope this helps - Happy to help further!!**  
**Thank you very much and have a great one!**  
**Warm regards**

---

<div class="post-metadata">

**Author:** ![ASundberg](https://avatars.discourse-cdn.com/v4/letter/a/8c91f0/32.png) [@ASundberg](https://community.hubspot.com/u/ASundberg)\
**Post date:** [May 7, 2024, 7:42am UTC](https://community.hubspot.com/t/live-chat-open-widget-with-message/106492/3 "2024-05-07T07:42:42Z")

</div>

Thank you for your reply and suggestion @Humashankar !  
A placeholder is not very user friendly because they need to copy the value from the placeholder and then send it. Can I submit a feature request to the chat widget team?

---

<div class="post-metadata">

**Author:** ![Humashankar](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/humashankar/32/30856_2.png) [@Humashankar](https://community.hubspot.com/u/Humashankar)\
**Post date:** [May 7, 2024, 11:54am UTC](https://community.hubspot.com/t/live-chat-open-widget-with-message/106492/4 "2024-05-07T11:54:16Z")

</div>

Hi @ASundberg

Thanks for your understanding, I agree that the current solution may not be the most convenient and kindly log your idea in this forum and will see how it goes - [HubSpot Community - New Idea - HubSpot Community](https://community.hubspot.com/t5/forums/postpage/board-id/HubSpot_Ideas)

 ![Humashankar_0-1715082788965.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/c/5/c558c776be999733838d55aa972925c0a51cbc7c.png)

**Hope this helps - Happy to help further!!**  
**Thank you very much and have a great one!**  
**Warm regards**

---

<div class="post-metadata">

**Author:** ![123selva456](https://avatars.discourse-cdn.com/v4/letter/1/13edae/32.png) [@123selva456](https://community.hubspot.com/u/123selva456)\
**Post date:** [June 6, 2024, 2:27pm UTC](https://community.hubspot.com/t/live-chat-open-widget-with-message/106492/5 "2024-06-06T14:27:53Z")

</div>

can we able to listen the user message in the live chat widget