I have the live chat active on my site but I don’t receive any notifications if someone starts a chat.
I have checked and turned on ALL notifications, and cleared cache, the usual. I still do not receive a single notification if someone starts a chat.
Can anyone recommend a fix?
Hi @CWyatt2 when you turn on the live chat, are you turning on from the app or desktop? are you getting any notifications, even if delayed?
If I have inbox open, I hear the sound for live chat the same as an email, but that’s usually what I’m listening for anyway. I’ve noticed the email notification is usually delayed a few minutes, the phone/app notifications can be delayed if I have started responding already and come in batches. I can’t really rely on the notifications to be responsive immediately, but it does help if I missed something because then my team also gets it and can message in slack or answer if I’m away.
as far as a fix, I would pick one notification that works best and turn the others off, I think the multi-trigger actually causes more of a delay than a single - I have no proof of this other than doing my own testing.