# Live Chat not working

**URL:** <https://community.hubspot.com/t/live-chat-not-working/135999>\
**Category:** Tips, Tricks & Best Practices\
**Tags:** starter\
**Created:** [July 10, 2025, 4:09pm UTC](https://community.hubspot.com/t/live-chat-not-working/135999 "2025-07-10T16:09:17Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![AMatthews79](https://avatars.discourse-cdn.com/v4/letter/a/ac91a4/32.png) [@AMatthews79](https://community.hubspot.com/u/AMatthews79)\
**Post date:** [July 10, 2025, 4:09pm UTC](https://community.hubspot.com/t/live-chat-not-working/135999/1 "2025-07-10T16:09:17Z")

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Can anyone assist, my live chat is not appearing on our website [campus.thedelta.io](http://campus.thedelta.io) but we have set up everything correclty and I can see the scripts are loading.

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [July 10, 2025, 4:13pm UTC](https://community.hubspot.com/t/live-chat-not-working/135999/2 "2025-07-10T16:13:25Z")

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Hi @AMatthews79,

HubSpot has dedicated troubleshooting steps in this situation: [Troubleshoot chat widget not appearing on website pages](https://knowledge.hubspot.com/chatflows/chat-widget-is-not-appearing-on-your-pages)

Could you please work through all of those steps and report back?

Best regards