# Live Chat not syncing to Website

**URL:** <https://community.hubspot.com/t/live-chat-not-syncing-to-website/28646>\
**Category:** Account & Settings\
**Tags:** free\
**Created:** [December 2, 2020, 6:12am UTC](https://community.hubspot.com/t/live-chat-not-syncing-to-website/28646 "2020-12-02T06:12:41Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![CWBa1rd](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/cwba1rd/32/92090_2.png) [@CWBa1rd](https://community.hubspot.com/u/CWBa1rd)\
**Post date:** [December 2, 2020, 6:12am UTC](https://community.hubspot.com/t/live-chat-not-syncing-to-website/28646/1 "2020-12-02T06:12:41Z")

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I am having an issue syncing our live chat to our new website. We had closed down our old website and moved the Domain from Squarespace to GoDaddy and our live chat is not appearing on our new GoDaddy website. Any ideas or suggestions on why this is happening or how to fix it?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [December 2, 2020, 6:40am UTC](https://community.hubspot.com/t/live-chat-not-syncing-to-website/28646/2 "2020-12-02T06:40:51Z")

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Hi @CWBa1rd,

HubSpot has a great knowledge base article for troubleshooting chat widget issues: [Troubleshoot chat widget not appearing on website pages](https://knowledge.hubspot.com/conversations/chat-widget-is-not-appearing-on-your-pages)

Can you follow the suggested steps and report back if none of these are successful?

Hope this helps!