# Live chat not showing

**URL:** <https://community.hubspot.com/t/live-chat-not-showing/75915>\
**Category:** CRM\
**Tags:** starter\
**Created:** [February 24, 2023, 10:34am UTC](https://community.hubspot.com/t/live-chat-not-showing/75915 "2023-02-24T10:34:55Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![BuseAksoy](https://avatars.discourse-cdn.com/v4/letter/b/b487fb/32.png) [@BuseAksoy](https://community.hubspot.com/u/BuseAksoy)\
**Post date:** [February 24, 2023, 10:34am UTC](https://community.hubspot.com/t/live-chat-not-showing/75915/1 "2023-02-24T10:34:55Z")

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Hi There;

I can not see the live chat in my Hubspot dashboard. What could be the reason of this?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [February 24, 2023, 10:42am UTC](https://community.hubspot.com/t/live-chat-not-showing/75915/2 "2023-02-24T10:42:16Z")

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Hi @BuseAksoy,

HubSpot has troubleshooting steps for this: [Troubleshoot chat widget not appearing on website pages](https://knowledge.hubspot.com/conversations/chat-widget-is-not-appearing-on-your-pages)

Could you go through the steps and report back?

Best regards