# Live chat not showing

**URL:** <https://community.hubspot.com/t/live-chat-not-showing/41489>\
**Category:** CMS Development\
**Created:** [July 29, 2021, 2:22pm UTC](https://community.hubspot.com/t/live-chat-not-showing/41489 "2021-07-29T14:22:41Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Elesco](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/elesco/32/84335_2.png) [@Elesco](https://community.hubspot.com/u/Elesco)\
**Post date:** [July 29, 2021, 2:22pm UTC](https://community.hubspot.com/t/live-chat-not-showing/41489/1 "2021-07-29T14:22:41Z")

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I am trying to get the live chat to work on my website.

The plug in is installed on wordpress, the chatflow is showing as live, the website URL is set as [www.elesco.co.uk](http://www.elesco.co.uk)

with no exlclusion rules. everything is filled in and the preview works fine.

Any ideas?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [July 29, 2021, 2:28pm UTC](https://community.hubspot.com/t/live-chat-not-showing/41489/2 "2021-07-29T14:28:28Z")

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Hi @Elesco,

Do you have the [WordPress plugin](https://knowledge.hubspot.com/integrations/install-the-hubspot-wordpress-plugin) installed? If not, then the most common issue that [tracking code](https://knowledge.hubspot.com/reports/install-the-hubspot-tracking-code) was not installed.

In general, there is a great troubleshooting article here: [Chat widget not appearing on website pages](https://knowledge.hubspot.com/conversations/chat-widget-is-not-appearing-on-your-pages)

Could you review these steps and report back?

Best regards!

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<div class="post-metadata">

**Author:** ![Elesco](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/elesco/32/84335_2.png) [@Elesco](https://community.hubspot.com/u/Elesco)\
**Post date:** [July 30, 2021, 2:01pm UTC](https://community.hubspot.com/t/live-chat-not-showing/41489/3 "2021-07-30T14:01:29Z")

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When i log into hubspot and go to tracking code, it has a button to install the plugin, when I click this it loads my wordpress then just stops. I have downloaded the plugin via wordpress and logged into my account on there. My website manager has installed the tracking code information onto the site. But still nothing works

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<div class="post-metadata">

**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [July 30, 2021, 2:12pm UTC](https://community.hubspot.com/t/live-chat-not-showing/41489/4 "2021-07-30T14:12:31Z")

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Hi @Elesco,

Have you checked all of the other steps in the trouble shooting article? [Chat widget not appearing on website pages](https://knowledge.hubspot.com/conversations/chat-widget-is-not-appearing-on-your-pages)

Best regards

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<div class="post-metadata">

**Author:** ![system](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/system/32/124_2.png) [@system](https://community.hubspot.com/u/system)\
**Post date:** [July 31, 2021, 3:50am UTC](https://community.hubspot.com/t/live-chat-not-showing/41489/5 "2021-07-31T03:50:55Z")

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Hi @Elesco ,

Please clear your cache and your caching plugin on WordPress and check again.

Hope this helps!

If we were able to answer your query, kindly help the community by marking it as a solution.  
Thanks and Regards.