Hi
I can not get the Livechat to show up on our wordpress site…
Plugin is installed, chatflow done…
Tried all - Added tracking code manually (but it schould not be nessesary), deleted cache etc…But no Livechat
We use Flatsome theme
Any Idea ???
Hi @ckaastrup,
Could you please confirm that you went through all of these troubleshooting steps? Troubleshoot chat widget not appearing on website pages
Best regards!
Hi @ckaastrup ,
If your HubSpot live chat isn’t appearing on your WordPress site the follow these troublshhot steps which one i have found with the help of AI generateive:
Chatflow Targeting: Double-check that your chatflow is actually set to appear on the specific pages you’re testing. This is often the most common issue.
Javascript: HubSpot chat needs JavaScript to work. Make sure it’s enabled and loading properly on your site.
Theme Conflicts: Flatsome is a great theme, but it can sometimes block scripts. Try switching to a default WordPress theme (like Twenty Twenty-One) just to see if the chat shows up.
Plugin Conflicts: Caching, security, or optimization plugins can interfere with HubSpot. Try disabling them one by one to see if one is causing the issue.
Manually Add the Tracking Code: Even if you’re using the HubSpot plugin, try manually inserting the tracking code into your site’s <head> section—just in case the plugin didn’t do it right.
Clear Cache: Always clear both your browser cache and your site cache (if you’re using a caching plugin) after making any changes.
Still not working? HubSpot has a troubleshooting guide that’s worth checking out, or you can reach out to their support team for help—even on a free account, the community forums are super active.
Hope this gets your live chat back up and running!
did not touch the chatflow target - It is set to default Website URL Is all pages…