# Live Chat missing on some pages

**URL:** <https://community.hubspot.com/t/live-chat-missing-on-some-pages/26003>\
**Category:** Customer Feedback Tool\
**Created:** [September 25, 2020, 4:10pm UTC](https://community.hubspot.com/t/live-chat-missing-on-some-pages/26003 "2020-09-25T16:10:36Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![RussPete](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/russpete/32/68963_2.png) [@RussPete](https://community.hubspot.com/u/RussPete)\
**Post date:** [September 25, 2020, 4:10pm UTC](https://community.hubspot.com/t/live-chat-missing-on-some-pages/26003/1 "2020-09-25T16:10:36Z")

</div>

I’ve installed the Live Chat tool on a couple websites, and it works great on some pages, but not at all on others. The script has been installed on the site wide footer section so it should be on all pages.

For example it shows up on [http://www.caterlyapp.com/pricing/](http://www.caterlyapp.com/support/) but not on [http://www.caterlyapp.com/support/](http://www.caterlyapp.com/support/).

What should I try to have it work on all pages? The only rule it has is for excluding “localhost\*”.

Thanks,

Russ

---

<div class="post-metadata">

**Author:** ![PamCotton](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/pamcotton/32/47916_2.png) [@PamCotton](https://community.hubspot.com/u/PamCotton)\
**Post date:** [September 25, 2020, 8:58pm UTC](https://community.hubspot.com/t/live-chat-missing-on-some-pages/26003/2 "2020-09-25T20:58:43Z")

</div>

Hey @RussPete

Wanted to tag here some top experts on this post.

Hello @Bryantworks, [@Crystal\_Hopper](https://community.hubspot.com/t5/user/viewprofilepage/user-id/5747), @EmmaWashington we would love to hear your thoughts on this matter.

Thank you,

Pam

---

<div class="post-metadata">

**Author:** ![Crystal\_Hopper](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/crystal_hopper/32/91040_2.png) [@Crystal\_Hopper](https://community.hubspot.com/u/Crystal_Hopper)\
**Post date:** [September 28, 2020, 1:34pm UTC](https://community.hubspot.com/t/live-chat-missing-on-some-pages/26003/3 "2020-09-28T13:34:39Z")

</div>

Hello @RussPete !

I’m crusing around on your website and not seeing the chat appear right now. Did you shut it down or should I be seeing it?

Here’s a quick tip to help you troubleshoot this. If you open your site in Chrome and press F12 on your keyboard, you’ll open Chrome’s DevTools. Sometimes it is helpful for me to watch the code as a page loads compared to the code on another page. Perhaps you’ll see something that could be getting in your chat bot’s way.