Hi,
First time I’ve tried to setup chat.
I’ve gone throught the knowledgebase article and still cant find a problem.
I’ve set the target to allow all pages so not URL dependant. I’ve put it at the botttom of the page and tried it in the header but nothing.
Anyone any ideas?
thanks
Hi @DSimmonds happy to help with getting your chatflow settings working.
I’m able to see the HubSpot tracking code, this is what allows the chatflow to trigger properly:
I’m also able to see the chatflow prompt:
It didn’t show on page scroll or after 7 seconds, you might want to look at your delay settings to see what you have set so that it appears sooner. I had to wait quite a while before it showed.
If you dismissed the prompt on your browser, it is likely your cache preventing it from showing again. You can try incognito to verify the settings or clear the cache.
As a side note, I noticed some stray HTML that you might want to look into:
@RatulRahman the target for the chatflow is correct, it is displaying as expected on the website; however, there’s a delay on the trigger and it’s likely not showing for @DSimmonds because it was previously dismissed and the cookie hasn’t expired:
The other possibility is if the cookie consent was added to the chat and cookies weren’t accepted by the user (not likely since I can see the chat).
Hopefully this helps you with future troubleshooting!
